Nos coordonnées

info@seducci.com
Oranjeboomstraat 273 
4812 EE Breda, les Pays-Bas

Contact publié

FAQ

Friendly asked questions

100% Garantie

Qu'est-ce qui est couvert par la garantie de satisfaction à 100%?

Nous avons fait de notre mieux pour développer des sous-vêtements qui offre le meilleur confort pour l'équitation. Mais si vous éprouvez encore d'irritation du derriere avec le Breezy Boxer, alors vous pouvez retourner l'élément et nous vous rembourserons.
Avant de nous renvoyer l'article, veuillez nous contacter au info@seducci.com ou à travers notre page d'information.

Invisible sous le pantalon d’équitation

Vous ne voyez pas l’élastique de jambe?

Le fait de voir ou pas l’élastique de jambe du Breezy Boxer dépend du modèle et de la coupe du pantalon d’équitation. Il est également important que vous choisissiez la bonne taille de boxer car le tour de jambe est déterminant pour nous. Tout simplement pour le rendre totalement invisible.
Si vous voulez vraiment le rendre invisible à 100%, il est possible de couper l’élastique de jambe. Faites-le à une distance minimum de 1 cm du bord de la couture. Ne vous inquiétez pas, la matière ne va pas s’effilocher, car chaque maille de la matière se termine par un nœud individuel.
Veillez à ce que les deux jambes du pantalon d’équitation soient droites lorsque vous l’enfilez. Mais une fois bien droit, votre boxer ne bougera plus.

Quelle couleur choisir?

Les couleurs Iris (Jane) et Gris (Joe) ont été spécialement choisies pour le porter sous un pantalon d’équitation blanc. Ces couleurs sont les moins visibles sous le blanc, même si le pantalon d’équitation est quelque peu transparent.

True Seamless™

Y a-t-il un autre sous-vêtement qui ne soit pas sans coutures?

Le sans coutures est actuellement très populaire. Si vous regardez toutefois ces produits (boxers) vous trouverez toujours un petit empiècement à l’entrejambe qui présente deux coutures pour relier l’avant et à l’arrière. Et ces coutures se trouvent précisément à l’endroit où le cavalier ne veut justement pas les avoir. Seducci emploie une technologie innovante qui permet de fabriquer ce produit entièrement sans couture (à l’exception bien entendu des élastiques qui sont fixés par la suite). Cette conception 100% sans couture est idéale pour être utilisée sur une selle car aucune friction n’apparaît à cause des piqûres et des fils.

Je trouve que le boxer est épais. N’est-il pas trop chaud?

Il est vrai que le boxer True Seamless™ donne l’impression d’être plus épais. Mais l’apparence est trompeuse. La matière du Breezy Boxer a un poids de 190 g/m². C’est dans la même classe de poids que bon nombre d’autres couches de base. La raison pour laquelle notre boxer donne l’impression d’être plus épais est sa fabrication selon une technique de tricot et avec des matières tissées cousues entre elles. Notre produit tricoté est donc plus aéré et respire dès lors mieux.

Pourquoi est-ce que le côté intérieur du boxer a une couleur différente de celle du côté extérieur?

Le boxer est constitué de deux fibres différentes, chacune étant employée séparément pour l’intérieur ou pour l’extérieur. Encore une caractéristique unique du Breezy Boxer. L’intérieur se compose de fibres Dryarn® (voir DriRide™) alors que l’extérieur est en fibres polyamide de qualité supérieure. Les fibres Dryarn® conservent leur couleur (blanche) propre alors que nous colorons les fibres polyamide.

DriRide™

Qu’est-ce que DriRide™?

DriRide™ est une matière qui évacue l’humidité de manière optimale. Cela est rendu possible tant par la méthode de fabrication que par l’emploi de fibres spécifiques.
Le maillage est très aéré grâce à une technique de tricot unique. La matière définitive semble plus épaisse qu’une matière habituelle, mais au final, notre matière DriRide™ a un poids similaire comparé à d’autres couches de base (environ 190g/m²). Cette structure aérée signifie également que le produit sèche plus vite et respire très bien.
En outre, nous travaillons avec deux types de fibres, L’intérieur est en fibres Dryarn®, qui évacue énormément d’humidité vers la couche extérieure, Elle se compose de fibres polyamide de qualité supérieure qui feront passer l’humidité vers l’extérieur.

Qu’est-ce que Dryarn®?

Dryarn® est un type de fibre aux propriétés vraiment uniques. C’est la fibre la plus légère (10 km de fil Dryarn® pèse 1 gramme). Elle possède une très grande rapidité d’évacuation de l’humidité ce qui permet de donner l’impression que la matière est très vite sèche. Cela permet d’éviter l’apparition d’escarres. En outre, Dryarn® est antibactérien, donc sans aucun post-traitement chimique. Dryarn® est également non allergique, donc très agréable pour les peaux sensibles.

Lyocell Ag+

Qu’est-ce que le Lyocell?

Le lyocell est une fibre cellulose faite principalement de pulpe de bois. Les propriétés du Lyocell sont comparables à celles de la viscose, comme la douceur et l’absorption de l’humidité, mais l’atout du Lyocell est qu’il est plus résistant dans des conditions d’humidité et que la fibre se froisse moins vite.
Le processus pour fabriquer Lyocell est plus cher, mais un peu plus écologique car le solvant pour la pulpe de bois est récupéré. On crée ainsi un cycle fermé.

Qu’est-ce que Ag+?

‘Ag’ est le symbole de l’argent (Argentum) dans le tableau périodique.
Lyocell Ag+ signifie que les fibres Lyocell sont mélangées à des particules d’argent qui combattent activement les mauvaises odeurs et les bactéries.

Fibre en coton contre fibre synthétique

Est-ce que la fibre synthétique est plus chaude que le coton?

Le seul avantage du coton par rapport à une fibre synthétique est qu’il a un effet légèrement moins isolant. Mais après une courte période d’activité les inconvénients du coton se manifestent et les fibres synthétiques sont bien plus avantageuses.
Par exemple, notre fibre Dryarn® évacue l’humidité 200x plus vite que le coton et même 100x plus rapidement que le nylon. Dryarn® est plus antibactérien et non-allergiques. Idéal donc pour usage intensif autour du fessier.

Est-ce qu’une fibre naturelle n’est pas meilleure pour la peau?

Dans l’industrie du sport, on travaille presque exclusivement avec des fibres synthétiques ou en combinaison avec un peu de fibres de coton. Les caractéristiques de la fibre synthétique conviennent mieux pour un usage intensif. Donc quand l’hydratation est un aspect important, la fibre synthétique l’emporte largement sur la fibre de coton. Notre Dryarn® évacue l’humidité 200x plus vite que le coton.
Dryarn® est plus antibactérien et non-allergique. Idéal donc pour une utilisation intensive autour du fessier.

Entretien

Prescriptions de lavage pour le Breezy Boxer

Laver jusqu’à 40°C. Attention à la bande Velcro car elle peut endommager l’élastique de hanche. C’est la raison pour laquelle notre boxer est livré avec un sachet de lavage.
Sécher sur léger.

Customer service

Terms and Conditions - English

General terms and conditions

Table of contents:
Article 1 – Definitions
Article 2 – The Entrepreneur’s identity
Article 3 – Applicability
Article 4 – The offer
Article 5 – The contract
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Conformity and guarantee
Article 11 – Delivery and execution
Article 12 – Payment
Article 13 – Complaints procedure
Article 14 – Disputes
Article 15 – Responsibility
Article 16 – Additional or different stipulations

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:
1. Withdrawal period: the period during which the Consumer may exercise the right of withdrawal;
2. Consumer: the natural person not acting in the exercise of his/her profession or business and entering into a distance contract with the Entrepreneur;
3. Day: calendar day;
4. Digital content: data that are produced and supplied in digital form;
5. Continuing performance contract: a distance contract concerning a series of products and/or services, for which the offer and/or purchasing obligation is spread over a longer period;
6. Long-term data carrier: any means - including emails - that allow the Consumer or the Entrepreneur to store information directed to him/her personally in a way to make future consultation and unaltered reproduction of the stored information possible.
7. Right of withdrawal: the option for Consumers to withdraw from the distance contract within the withdrawal period;
8. Entrepreneur: the natural of legal person providing distance products and/or services to Consumers;
9. Distance contract: a contract concluded between the Entrepreneur and the Consumer within the framework of system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;
10. Technology for distance communication: a means to be used for concluding an agreement, without the Consumer and the Entrepreneur being together in the same place at the same time.

Article 2 – The Entrepreneur’s identity

Seducci vof
Oranjeboomstraat 198
4812 EM Breda
+31767370111 during office hours GMT+1.
info@seducci.com
Chamber of Commerce number 64351165
VAT identification number NL855628273B01

Article 3 – Applicability

1. These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the Consumer.
2. Before concluding a distance contract, the Entrepreneur shall make the text of these General Terms and Conditions available to the Consumer. If this is reasonably not possible, the Entrepreneur, before concluding the distance contract, shall notify that the General Terms and Conditions can be inspected at the Entrepreneur´s and that, at the Consumer´s request, they will be sent to the Consumer free of charge as soon as possible.
3. If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long-term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically before concluding the distance contract, and that they will be delivered at the Consumer´s request free of charge, either via electronic means or otherwise;
4. If in addition to these General Terms and Conditions specific product or service conditions apply, the second and third paragraphs shall apply accordingly, and in the event of contradictory General Terms and Conditions, the Consumer may always appeal to the applicable provision that is most favourable to him/her.

Article 4 – The offer

1. If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.
2. The offer contains a full and accurate description of the products and/or services offered. The description is suitably detailed to enable the Consumer to assess the products and/or services adequately. If the Entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer are not binding for the Entrepreneur.
3. All offers contain such information that it is clear to the Consumer what rights and duties are attached to accepting the offer. This involves in particular:
− the price, including taxes;
− any delivery costs, if applicable;
− the way in which the agreement will be concluded, and what actions are needed to establish this;
− whether or not the right of withdrawal is applicable;
− the form of payment, delivery or performance of the contract;
− the time frame for accepting the offer, or, as the case may be, the time frame for honouring the price;
− the rate of distance communication if the costs for using the technology for distance communication are calculated on a basis other than the basic rate;
− if the contract is filed after conclusion, how the Consumer can consult it;
− the manner in which the Consumer may acquaint him/herself with undesired actions before concluding the contract, and the way the Consumer may correct these actions before the contract is concluded;
− any languages other than Dutch in which the contract can be concluded;
− the codes of conduct to which the Entrepreneur has submitted and the manner in which the Consumer can consult these codes of conduct via electronic means, and
– the minimum duration of the distance contract in the event of a contract for continuous or periodical delivery of products or services.

Article 5 – The contract

1. Subject to the provisions in paragraph 4, the contract becomes valid when the Consumer has accepted the offer and fulfilled the terms and conditions set.
2. If the Consumer accepted the offer via electronic means, the Entrepreneur shall promptly confirm the receipt of the acceptance of the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract.
3. If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organisational security measures for the electronic data transfer and ensure a safe web environment. If the Consumer can pay electronically, the Entrepreneur shall observe appropriate security measures.
4. The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfil his payment obligations, as well as all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the Entrepreneur has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request while giving reasons, or to attach special terms to the implementation.
5. The Entrepreneur shall send the following information along with the product or service, in writing or in such a way that the Consumer can store it in an accessible manner on a long-term data carrier:
a. the visiting address of the Entrepreneur´s business establishment where the Consumer may get into contact for any complaints;
b. the conditions on which and the way in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about being exempted from the right of withdrawal;
c. the information corresponding to existing after-sales services and guarantees;
d. the information as stated in article 4 paragraph 3 of these Terms and Conditions, unless the Entrepreneur has already provided the Consumer with this information before the performance of the contract;
e. the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time.
6. If the Entrepreneur has undertaken to deliver a series of products or services, the stipulation in the previous paragraph applies to the first delivery only.
7. The Entrepreneur has the right to not accept the order without providing any argument or to accept only under deviating conditions. If the contract can only be executed under deviating conditions, the Consumer holds the right to cancel the contract.

Article 6 – Right of withdrawal

1. When purchasing products, the Consumer has the option to repudiate the contract without specifying any reasons for a period of at least 14 days. This withdrawal period starts on the day the product is received by or on behalf of the Consumer or a third party designated by the Consumer.
2. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary to judge whether he or she wishes to keep the product. If wishing to exercise the right of withdrawal, the Consumer shall return the product with all delivered accessories and, as far as reasonably possible, in the original condition and packaging to the Entrepreneur in conformity with the Entrepreneur´s reasonable and clear instructions.

Article 7 – Costs in case of withdrawal

1. Should the Consumer exercise the right of withdrawal, only the returning costs are at the Consumer´s expense.
2. If the Consumer has made a payment, the Entrepreneur shall return this amount as soon as possible, but within not more than 30 days after the return or withdrawal.

Article 8 – Exclusion of the right of withdrawal

1. The Entrepreneur can exclude the Consumer from the right of withdrawal as sad in paragraph 2 and 3. If the Consumer does not have the right of withdrawal, the Entrepreneur can exclude this right only if the Entrepreneur indicated this clearly in the offer or at least in good time before concluding the contract.
2. Exclusion of the right of withdrawal is only possible for products:
a. that were realised according to the Consumer’s specifications;
b. that are obviously personal in nature;
c. that cannot be returned due to their nature;
d. that spoil or age quickly;
e. whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control;
f. for audio and video recordings and computer software of which the Consumer has broken the seal;
g. regarding betting and lotteries.


Article 9 – The price

1. The prices of the products and/or services provided shall not be raised during the validity period stated in the offer, subject to changes in price due to changes in VAT rates.
2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.
3. Price increases within 3 months after concluding the contract are permitted only as a result of new legislation.
4. Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and
a. they are the result of legal regulations or stipulations, or
b. the Consumer has the authority to cancel the contract before the day on which the price increase starts.
5. All prices indicated in the provision of products or services are including VAT.

Article 10 – Conformity and Guarantee

1. The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. If agreed the Entrepreneur also guarantees that the product is suited for other than normal designation.
2. An arrangement offered as a guarantee by the Entrepreneur, Manufacturer or Importer shall not affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations based on the law and/or the distance contract.

Article 11 – Delivery and execution

1. The Entrepreneur shall exercise the best possible care when booking and when executing product orders, and when assessing requests for the provision of services.
2. The place of delivery is at the address given by the Consumer to the company.
3. With due observance of the stipulations in Article 4 of these General Terms and Conditions, the Entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless a longer delivery period was agreed. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.
4. In the event of repudiation under the preceding paragraph, the Entrepreneur shall return the payment made by the Consumer as soon as possible but at least within 30 days after repudiation.
5. If delivering an ordered product turns out to be impossible, the Entrepreneur shall make an effort to offer an equivalent replacement product. Before the delivery, it shall be reported in a clear and comprehensible manner that a replacement product will be delivered. The right of withdrawal may not be excluded with replacement products. The costs of the return shipment are to be borne by the Entrepreneur.
6. Unless explicitly agreed otherwise, the risk of loss of and/or damage to products shall remain with the Entrepreneur until the time they are delivered to the Consumer.

Article 12 – Payment

1. Unless otherwise agreed, the amounts to be paid by the Consumer are to be settled within 14 days at the moment the withdrawal period as mentioned in article 6 paragraph 1 has started.
2. When selling products to Consumers, it is not permitted to negotiate an advance payment of more than 50% in the General Terms and Conditions. When an advance payment was agreed, the Consumer may not assert any right regarding the execution of that order or the provision of the service in question before the agreed advance payment has been made.
3. The Consumer has the duty to inform the Entrepreneur promptly of possible inaccuracies in the payment details.
4. In case of non-payment on the part of the Consumer, and subject to legal restrictions, the Entrepreneur is entitled to charge any predetermined reasonable costs incurred to the Consumer.

Article 13 – Complaints procedure

1. The Entrepreneur shall have a sufficiently notified complaints procedure and shall handle the complaint in accordance with this complaint procedure.
2. Complaints about the performance of the contract shall be submitted to the Entrepreneur fully and clearly described within a reasonable time after the Consumer has discovered the defects.
3. The complaints submitted with the Entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint demand a foreseeable longer time for handling, the Entrepreneur shall respond within 14 days with a notice of receipt and an indication when the Consumer can expect a more detailed reply.
4. The Consumer should give the Entrepreneur a time period of at least 4 weeks to solve the complaint in joint consultation. If the complaint cannot be solved in joint consultation, there will be a dispute that is open to the dispute settlement rules.

Article 14 – Disputes

Contracts between the Entrepreneur and the Consumer, to which these General Terms and Conditions apply, are exclusively governed by Dutch law.

Article 15 – Responsibility

The Entrepreneur will not be responsible for compensation due to direct or indirect damage to persons or objects in case if the product is not suitable for the purpose of purchase.

Article 16 - Additional or different stipulations

Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the Consumer and should be recorded in writing, or in such a way that Consumers can store them in a readily accessible manner on a durable medium.

Livraison

Nous vous informons de votre commande par e-mail. Vous pouvez suivre votre processus de commande par vous connectant à votre compte. Les articles en stock seront livrés en 2 jours ouvrables pour Les Pays Bas. Nous essayons de travailler avec des enveloppes postales régulières autant que possible faire livrer la commande par la boîte aux lettres; cela vous permet d'être loin de la maison pour recevoir notre paquet. Les livraisons dans le reste de l'Europe peuvent prendre jusqu'à 8 jours. Hors Europe jusqu'à 15 jours.
Vous pouvez entrer une adresse de livraison différente pendant le processus de commande.

Les frais de livraison

Livraison gratuite aux Pays-Bas à partir de €20,-. €4,- de frais de livraison autrement.
Livraison gratuite dans le reste de l’UE, en Norvège, en Suisse et en Grande-Bretagne à partir de €70,-. €4,- de frais de livraison autrement.
Contactez-nous pour recevoir des informations actualisées à ce sujet.

Retour d'articles

Vous devez nous informer dans les 14 jours (après avoir reçu les articles) Que vous souhaitez retourner l'article.Si vous avez commandé plus d'un produit dans une seule instance, Alors cette période de 14 jours commence une fois que vous avez reçu le dernier article. L'article ne doit pas être utilisé/usé et (le cas échéant) Toutes les tags/étiquettes sont encore attachés au produit. Contactez-nous toujours avant de nous renvoyer l'un des articles.

Qu'est-ce qui est couvert par la garantie de satisfaction à 100%?

Nous avons fait de notre mieux pour développer des sous-vêtements qui offre le meilleur confort pour l'équitation. Mais si vous éprouvez encore d'irritation du derriere avec le Breezy Boxer, alors vous pouvez retourner l'élément et nous vous rembourserons.
Avant de nous renvoyer l'article, veuillez nous contacter au info@seducci.com ou à travers notre page d'information.

Garantie

Notre garantie n'a pas de période fixe, Mais nous suivons la loi néerlandaise qui stipule qu'un produit doit être fiable dans le cadre de sa destination. Si le produit ne répond pas à vos attentes en termes de qualité et/ou durabilité, Contactez nous s'il vous plait. Nous allons résoudre la question ensemble.

Programme 2020

Venez nous rendre visite à l’un des événements suivants.

Quand? Quelle? Où?
11 avril Equiday Ermelo (NL)
18-21 juin CHIO Rotterdam Rotterdam (NL)
6-9 août Dutch Open Eventing Peelbergen (NL)
11 avril Equiday, Ermelo (NL)
18-21 juin CHIO Rotterdam (NL)
6-9 août Dutch Open Eventing, Peelbergen (NL)

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